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Customer Service Representative, Inbound Call Center

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge ? one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity, then we are the right fit for you.
Job Description:
Organizational Overview
While working at DST Financial Services you will help our clients discover opportunities in the complexities associated with mounting inflows of data, rapid technological advancements, shifting regulatory change, rising security risks and increasing demands from their customers. Your job is to help our clients discover opportunity through technology, strategic advisory and business improvement solutions. You will work with some of the world's leading Alternative Asset Managers, Asset Management Service Companies, Banking Companies, Broker-Dealers, Distribution Companies, Insurance Companies and Retirement Companies. Everyday our global offices in Australia, the United Kingdom and the United States work together to master the complexity of the financial industry to transform the most challenging tasks into opportunity and competitive advantage.
Role Overview
Our next training and hiring class is scheduled for July 16th - Apply now to learn more!
As an Investor Services Representative in our inbound call center, you will be responding to caller inquiries with an expected high level of accuracy, while providing an excellent quality customer service experience. This position is an excellent entry level opportunity that will have you professionally interacting with shareholders, brokers and dealers in our inbound call center.
Responsibilities
Provide exceptional customer service to customers by answering questions, resolving issues and assisting with financial transactions.
Process routine service requests for purchases, redemptions, transfers, new account set-ups and other maintenance items requested by the customer.
Research complex issues for customers in order to support their requests, making outbound calls to provide customers with updates or to gain additional information.
Perform special project assignments from time to time, such as research work, obtaining special authorizations, outbound calls and data entry.
Cross train in different areas to expand knowledge base and develop new skills.
Qualifications
High School Diploma or equivalent.
One to two years' of previous customer service experience within retail, banking or financial services preferred.
Excellent communication skills ? verbal and written.
Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems.
Passion for excellence in service and attention to detail.
Location:
Rockland Maine
DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.



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